Adding a New Email Profile

1. Open Control Panel:

   • Press Win + R, type control, and press Enter.
   • Alternatively, search for “Control Panel” in the Start menu and open it.

2. Navigate to Mail Setup:

   • In the Control Panel, change the view to “Large icons” or “Small icons” if it’s not already.
   • Find and click on the “Mail” or “Mail (Microsoft Outlook)” icon. This opens the Mail Setup dialog box.

3. Create a New Profile:

   • In the Mail Setup dialog, click on “Show Profiles”.
   • Click the “Add” button to create a new profile.
   • Enter a name for the new profile and click “OK”.

4. Configure Email Account:

   • The Add Account wizard will start. 
   • IMPORTANT! Do not enter any information, simply click “Cancel” and then “OK” in the next prompt asking you to create a profile with no email accounts.

Setting the New Profile as Default

1. Set Default Profile:

   • In the “Mail” or “Mail Setup” dialog box, under “When starting Microsoft Outlook, use this profile”, select “Always use this profile”.
   • From the drop-down menu, choose the new profile you just created.
   • Click “Apply” and then “OK” to save the changes. 

Verify the New Profile

1. Open Outlook:

   • Start Microsoft Outlook.
   • It will open the email configuration menu. Enter your email address here.
   • Click “Connect”. Outlook will take you to the sign in window. Re-enter your email details and credentials and finish the setup.
   • Ensure that the new profile is being used and that it is set up correctly by sending and receiving a test email.

Support contact information

• email support@koalatech.ca
• phone 778-769-3222